Netflix (NFLX)
CEO Reed Hastings learned the hard way that announcing a big price
increase can blow up into a huge controversy. So for his latest effort
to charge more, he’s moving slowly – very slowly.
Along with
Monday’s quarterly earnings release for Wall Street, Hastings said the
cost of Netflix would go up $1 to $2 a month for new customers,
depending on the country. Current customers will be “generously
grandfathered” for at least a year, maybe two. Hastings had foreshadowed
the increase on January’s earnings call as well, confirming that
Netflix was testing different price points.
But
at the current popular price of $7.99 a month, Netflix is growing like
mad and expanding worldwide. It gained almost 12 million paying members
over the past year and revenue was up 24%. So why the need for a price
increase?
Further, there's
obviously some risk for Hastings with this tactic. Back in 2011, his
plan to spin off DVD operations into a new unit called Qwikster and
raise prices 60% had immediate consequences, as Netflix lost one million
subscribers and its stock plunged almost 80% in a few months.
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